Shipping & Returns

SHIPPING INFO

Orders placed on the official Save The Duck online store are shipped via Poste Italiane, DHL or an equivalent service. Once your order has shipped, you will receive a tracking number to monitor its status.

Orders are processed after verifying product availability and confirming payment. In the event of errors or if the order cannot be fulfilled, the charged amount will be refunded.

Once processed, orders are delivered within 2–4 business days in Italy (please allow an extra day for islands or remote areas), and within 2–5 business days in other EU countries, depending on the destination.

Please note that we cannot guarantee exact delivery times for non-EU countries due to potential customs delays.

For EU countries and Switzerland, your order will be delivered directly to the address provided, with no additional fees beyond those paid at checkout.

For all other countries (including the United Kingdom), customs duties and local taxes may be charged by the courier upon delivery. These charges are always the customer’s responsibility.

If the customer refuses to pay any applicable duties, the cost of returning the package to the sender will also be borne by the customer.

During sale periods, delivery times may be longer than usual.

Please note: we do not ship to PO boxes. Shipments to the Canary Islands, Madeira, and the Azores are not available.

RETURNS 

We guarantee all our customers maximum transparency in the purchase process on the site. For this reason, if the product received does not satisfy you, you can exercise the right of withdrawal and return the product.

It is possible to exercise the right of withdrawal only if the return request is made within 14 days of receipt of the package (pursuant to Italian Legislative Decree 206/2005).

Shipping costs for the return of the product to the sender are charged to the customer and amount to € 10 if the shipment is made from Italy while, they are equal to € 18 if it is made from another state. In order to simplify the return process, this cost will be deducted directly from the refund.

Customs charges for returns from countries outside the European Union (including the UK, Norway and Switzerland) will always be borne by the customer without prejudice to the right of Save The Duck to apply commercial policies of favor by bearing the aforementioned costs.

The return request is made directly on the website www.savetheduck.com.

If you have already registered, you can manage returns on your own by going to your personal area on the site.

If you are not yet registered, you can carry out the return procedure by clicking on the appropriate section called 'Return Request' within the website.

After submitting the request and attaching the return label to the package, you can contact the DHL courier to arrange pickup or drop off the package at a DHL service point.

The acceptance of the returned goods takes place only in the following cases (pursuant to Italian Legislative Decree 206/2005):

• the tag accompanying the product and the seal must not have been removed;
• the product must be intact and not used (except for fitting purposes);
• the product must not have been washed, altered or damaged in any way or repaired by persons other than the Company;
• the return shipment must be made using the original boxes and cartons with which the goods were received, including also the packaging and additional documentation. If the original carton is no longer available or damaged, it will be possible to use any other carton in good condition;
• the return shipment must be made no later than 14 days from the day of communication of the withdrawal.

Once the aforementioned conditions have been verified, we will refund the amount paid to you within 14 days using the same payment method used for the purchase. In the absence of the elements described above, the return cannot be accepted and the product will be returned at your expense to the address from which it came.

Note: Returns will not be accepted at physical points of sale of items purchased online or returned that do not fully comply with the above requirements.